As most of you know I run the Association of Computer Repair Business Owners. Well for some reason Yext has decided to continue their sales strategy by calling members and saying they are somehow associated with the Association. This could be no further from the truth.

They have said previously “they were working with the ACRBO to find local PC repair shops”, they also have said “ACRBO provided me with your contact information”.  Lastly the claim was “since the majority of our techs are ACRBO members”. Well none of those statements are true.

I could be wrong but this is not the correct way to gardner a realtionship that you plan on lasting.  Starting off with a lie to obtain business is  pretty much wrong on all levels.

So once again I call Yext www.yext.com and talk to them about this and the practices they are deploying. Of course it takes forever to get the “right person”. Then I am told it won’t happen anymore (been told that before). Then I am told it does not matter becuase they are getting out of the computer repair business anyway. Now my response to that was “If you are getting out of the computer repair business then it makes no sense to call people”….Long pause….Then it came “Well that is not until September”. So again making no sense whatsoever is Yext. I guess call people until September get them signed up and then drop that service? Again, crazy way to do business.

My suggestion to Yext is if you want to scour list that is fine but don’t make up things when you call business owners in an attempt to deceive them….The truth does come out.

Dan Martin, Technology Division, YEXT please don’t reference ACRBO in your conversations anymore.

Dan
ACRBO.com