Recently started getting a few calls into the shop from a person that said he was part of the “Verizon Win Back Team”. I have never heard of such a thing. So after letting him call a few times I decided to take the call. Come to find out what Verizon does is have a team and they are the “Win Back Team” and it’s for getting customers that have left advertising with Verizon Superpages to come back to them.

No to me this really does not make much sense, so in my mind I try to rationalize it out. If in my business I lose a customer due to something I did then I really do not think i’ll call them and tell them I am part of the “Win Back Team”. In business you typically get one chance to do things right and if you don’t then the way I see it you get what you deserve.

In this situation Verizon lost my business due to the way they went about running my ad in their Verizon Superpages one year without my approval of the ad. Now if you have never had the experience of dealing with Verizon or even Yellow Pages for that matter in a case of a problem then you are lucky becuase they will never take full responsibility.

What happens is you get every reason of how the problem happened and then you are told that the best they can do is knock like 15%-20% off your monthly advertising bill. To me again this makes no sense. You sign up for something and then you do not get what you were told. My mind tells me I do not pay, not that I pay at a reduced rate. But, then again I am not Verizon so maybe being a billion dollar company that is how it’s suppose to go.

I keep things simple….If you lost my business for reasons you brought upon yourself then do yourself a favor and do not call me and tell me you are part of a “Win Back Team”. Trust me “It Won’t Work”!

Dan
Computer Medics of Northern Virginia LLC