Computer Repair Blog » virus http://computerrepairblog.com Computer Technology Sat, 28 Jan 2012 20:27:02 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Is Your Business Maxed Out? http://computerrepairblog.com/is-your-business-maxed-out.html http://computerrepairblog.com/is-your-business-maxed-out.html#comments Sun, 12 Jun 2011 19:29:06 +0000 admin http://computerrepairblog.com/?p=476 When you started your business what did you have in mind? Was it to open a computer business that would offer services like virus removal and spyware removal? Was the idea to just have lower prices then other big box companies around? Was it that you just thought to yourself why not?
Well anyone that starts a business I’m sure has their reasons for doing such. But, now that you have your business up and running you have to decide just what exactly your business is going to offer. There are the typical things like:

  • Virus removal
  • Spyware removal
  • Hardware upgrades
  • Software Upgrades
  • Tune-ups

Those are pretty much the normal shop will do each and every other day.  I always envisioned opening a computer repair business and doing more than just the normal. I did not want to offer exactly what others offer in their business model. I wanted our business to be a “full IT service company” that could do it all.

With that in mind we offered things like:

  • Maintenance contracts to businesses
  • Network installation
  • Website design
  • Website hosting
  • Search engine optimization
  • Local portal advertising
  • Online backups

Pretty much anything you can think of we can provide that service for. In this industry you are going to have to do more than just the normal to survive the long haul. Not saying you can’t survive doing just the “norm” but you will not reach full potential by doing just that.

Sit down and look at your business model and decide what exactly you can offer and provide that will set you apart.

Dan
www.CmoNova.com

]]> http://computerrepairblog.com/is-your-business-maxed-out.html/feed 2 Norton 360 http://computerrepairblog.com/norton-360.html http://computerrepairblog.com/norton-360.html#comments Thu, 05 Feb 2009 15:47:50 +0000 admin http://computerrepairblog.com/?p=44 Had a customer call me the other day it seemed their computer had a Trojan Virus on it. Not too out of the norm. But, the person had recently (about 2 months earlier) purchased a copy of Norton 360. So in the customers mind they were protected. Norton did catch the Trojan and even said it could not fix it but all you had to do is download this other program they have and it would take care of it.

So after the customer downloaded it and let it run for about an hour it returned a message saying it could not remove the Trojan. Now the customers mind it should of worked so they called Norton (an ordeal in itself) and after hours of being on the phone was told “For $100 we can connect and do it for you”. Their response was why would I pay you $100 when I just purchased your program. The reply was “sometimes the fix works and other times is just won’t work and we have to do it manually”…..On every level this is crazy……

Needless to say the customer was not going to pay them another $100 hence the phone call to me. Went there and took about 30 minutes and got it taken care of.

 Just another reason that I am not all too keen on Symantec products.

Dan
Computer Repair Business Lessons Learned

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