ATT made the news late last month announcing that they would begin throttling the top 5% heaviest users of their bandwidth. This, in the wake of a slow but rising tide of reports signaling residential ISPs will also be throttling bandwidth. (Think you've got it bad in America? Canada's got it worse!) The excuses ISPs use is that these caps are necessary to ensure quality of service to the majority of subscribers. Credible reports dispute ISPs claims of increasing costs. My concern is the dangerous precedent that is set by setting bandwidth caps. 250GB  seems like alot here in 2011 - but in two years, who is to say you'll hit that limit a couple/few times a year? Multiply that by millions of subscribers and these caps translate into healthy profit margins for ISPs. Remember the early days of cell phones - before there [+]

Recently started getting a few calls into the shop from a person that said he was part of the "Verizon Win Back Team". I have never heard of such a thing. So after letting him call a few times I decided to take the call. Come to find out what Verizon does is have a team and they are the "Win Back Team" and it's for getting customers that have left advertising with Verizon Superpages to come back to them. No to me this really does not make much sense, so in my mind I try to rationalize it out. If in my business I lose a customer due to something I did then I really do not think i'll call them and tell them I am part of the "Win Back Team". In business you typically get one chance to [+]