Paradigm Shift for Techs: Is text/support chat where it needs to be? by Derek R. Iannelli-Smith, 24May10 I fall for it all the time. I think, great, I will jump on this chat support and I will obtain immediate support. Sometimes it works well, but I would also add, that it depends on what you’re trying to accomplish. As a Dell partner, the chat is a nice tease, but inevitably I get texted a phone number to call. I personally would prefer chats in that I can immediately log the correspondence and have the important info I need for accountability. However, I see this option still a long way off from where it needs to be. Here are some chat pet peeves (with vendors like AT&T, Comcast, Dell, HP, Cisco, etc) 1. After I have entered everything in, why does the bloke who finally [+]