Having recently had a chance to review the program Instant Housecall I can now say what an amazing program it is. I have used most every remote package software on the market. Some of the things that I look for in a remote program are: *Cost *Reliability *Features *Customer Support Instant Housecall has them all. The price is reasonable, the features are there, very reliable, and customer support was exceptional. Some of the things you can do it for are: *Service and Maintenance *Spyware Removal *Virus Removal *Warranty Service *Remote Troubleshooting *And more.... Nothing makes a customer happier then you telling them you can just remote into their comptuer and fixing the problem. Nothing makes a tech more happier than using a program that actually works when you need it to....Instant Housecall does just that. The Assocation of Computer Repair Business Owners [+]