Paradigm Shifts for Techs Part 5:  Cheap Clients-hardware is a commodity, excellent customer service is not By Derek Iannelli-Smith, IT Strategist, Progressive Integrations, Inc., Question:  What do you think my approach should be to introducing this new service (managed services) to "cheap" customers? You make some great points, and I am quite familiar with them.  Considering most of our clients are consumers, I hear them regularly, which is why educational marketing is the key (http://computerrepairblog.com/paradigm-shifts-for-techs-educational-marketing.html).  Nickel-and-diming clients are easily handled with proposals/quotes, and a good disclaimer statement upon acceptance of 80/20, for instance my proposals and quotes state:  “If you accept this proposal/quote, we require 80% up front and 20% upon completion of the project.  If you would like to pay by credit card, we can also accommodate that for you, please touch base with billing/finance to work out details.”  Why do I do [+]

In listening to the feedback of our valued Maintenance & Support clients, Progressive Integrations, Inc., makes a bold move with managed services Johns Island, SC, October 28, 2009: For 2 years, Progressive Integrations, Inc, saw a need for its client to have a source for IT (Information Technology), whereas previously much of it was outsourced. It became imperative that better service to the client consisted of having total system integration with one vendor. Thus the Progressive Integrations IT Division was born. Since that time, we have been primarily an installation and B/F (break/fix) shop for our clients and that has gone well for us, but our clients started asking for more. Our clients requested a more proactive approach to IT considering such items as the economy and ROI (return on investment). Thus managed services were [+]

Dear Valued Clients who are DSL customers (or cable customers), Let me first state that I am very satisfied with my DSL at home. Yesterday I received this message (way below) from AT&T. Because much of our B/F (break/fix) work comes from slow machines, virus infected machines, etc, I thought it might be beneficial for me to give you some background information before you jump on the FREE download below (or consider any FREE product), I want to let you know why I do NOT download the FREE software offered by my ISP (or Comcast either). Also just because you have a Mac, does not mean you are immune: http://www.macworld.com/article/135900/2008/10/antivirus.html 1. Free is not necessarily FREE. What do I mean by that? Just because something is FREE does not [+]