Paradigm Shifts for Techs: Customer Service - Part 4 By Derek Iannelli-Smith, IT Strategist, Progressive Integrations, Inc., The birds are singing, your coffee is just the right temperature, and your favorite song is playing on Last.FM. You are working in a software package and all of a sudden, the computer locks up, fades and the top-most window bar says, “Not responding” and it’s the 4th time that has happened today with this particular program. What are you thinking? Maybe you have felt like this guy did? Maybe one more applicable to us techs? It is one of those days at the IT shop, finally, able to catch up on some of the details in the inbox, and one of your fellow employees says, “Can you come here for a minute, my computer is acting weird, and I wanted you to see it before [+]