Comments on: How Not To Do Business

By: cbutler

cbutler — Sat, 20 Feb 2010 03:23:45 +0000

We to have encountered several companies that dont comply with their own pay schedule. Why they would think someone will continue to do work without being compensated for months. We had to have companies sign a contract stating the pay scale. You agree to pay in x amount of days, after x amount of days ( 5 days) your agree to pay the late fee, which increase every 10 days.

http://coastal-connection.com
Myrtle Beach Compuiter Repair Service Company

By: Tech Angels

Tech Angels — Sat, 20 Feb 2010 01:18:37 +0000

I agree services rendered should be provided timely and with all due diligence. Then payment should be promptly provided afterward. I don’t blame you for cutting ties with such a company. Some people you just don’t want to work for. The Tech Angels of New Rochelle recently had a call from someone that wanted virus removal. They asked our fee. It was quoted. We always attempt to keep our pricing low but sufficient to maintain business. The caller said “Well (company name with held) offers to do it for $19.99. My computer already said it is the Trojan virus” And my response was “Proper removal of viruses requires identification and isolation of the virus. Trojan is a classification of virus and then proper removal techniques. I hope you receive the same service from (company name with held) that you would have received from us.” I was glad to hang up the phone. Not a client we need.

Tough times are indeed at hand. But we need to remember that our time and effort is precious as well. The customer is always right but sometimes they push us right out the door.

By: iRemedy

iRemedy — Fri, 05 Feb 2010 18:58:02 +0000

I have ran into similar problems, however, as long as I have some history with the client I am willing be flexible. We are in tough times right now and it never hurts to be human

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By: Derek Iannelli-Smith

Derek Iannelli-Smith — Mon, 18 Jan 2010 16:16:36 +0000

I agree, we however, 1-invoice, no-pay, no more work, and we have systems in place where if they have Saas, etc, we notify of unpaid invoice and stuff starts getting shut down and placed in inoperability… not to damage or penalize the client, but to not incur more unneccessary billing for the client until it gets worked out…

Yeah… good reminder… recommendation…. 1 shot and move on… life does happen and people do forget… for us much of this is avoided by getting their credit card info up front…