By Derek R. Iannelli-Smith, ACRBO Member, IT Strategist for Progressive Integrations, Inc., Recently I had a client that had a SBS2003 environment and desired to upgrade to SBS 2008. As we all know there is not an upgrade path, so welcome to migration. Upon doing extensive research, I became aware of MVP Jeff Middleton, and was even told about him from Microsoft personnel through the Partner Network. Everyone gave MVP Jeff Middleton kudos and talked about him being the one who could do a migration the best – even better than Microsoft! So on 16 Dec 2010, I called him figuring that a project deadline of 31 Jan 11 would be enough time and I needed a fast answer. I spoke with him for about 30 minutes; I asked very specific questions; 1. What is the success rate? 2. Can this be done without [+]

If you have thought about joining Service Magic think hard.... I joined some time ago because I had heard of them, knew other businesses outside the computer repair industry that used them and everything seemed to be good to go. But, I did hear bad things also but I always try to look at the good side until I find out otherwise.... Well, I found out otherwise....First, you really have to monitor what you are doing with a thing called "Direct Leads" which is where customers supposedly ask specifically for your services. For this "Direct Lead" you will pay $X for the lead. A few months ago I received one of these leads and it was from a business that supposedly wanted our services. Now my services are suppose to be "computer repair" which does not take a genius to figure out [+]

Been using a program on the iPhone called "Repair Ticket". You can actually create tickets, clients, parts, custom invoices and more. Another nice feature is the "Track Time" function. If you go on-site and utilize that feature you can actually track how long you are doing a job and then it will import that information into your ticket for the particular job. When you are done and you create your invoice (with your own logo) you can then email it or print it and it's all saved as a .pdf file. Overall it is a very nice little program to add to your arsenal that does the job especially for going on-site. Check out the link and see all the features that are available. http://itunes.apple.com/us/app/repair-ticket/id386870910?mt=8 [+]