I remember when I was small I would always be told "put your listening ears on"....Always wondered what in the heck are listening ears...(That’s a joke).... Well, most of you get the concept. Listening ears have never been more important than if you are running your own service oriented business such as a computer repair business. Are you listening to what the customer’s problem is? Are you listening to what the customers’ concerns are? Are you listening to what the customer would like done? Are you listening? I've said it many times before but pretty much a tech savvy person can fix a computer or build a network...But, not just anyone can run a business. It's takes a special person to do that and special qualities in order to be successful. Customer service should be on the top of your list of things to do on [+]