Burning Bridges Some of you that are not youngsters probably have heard these words at some point or another. Typically it's used in sentences such as "Don't burn any bridges"...Basically what that means is to think before you do something because if you don't you won't be able to correct it. Now, don't get me wrong in my 40+ years I have "burned bridges" and even pulled a "Bridge on the River Kwai" (if you have never seen it great WW II movie), where I went well past the burning of the bridge. In hindsight I have never looked back as any that I burned and wished I could correct or made amends. That is not to say it is a good thing, burning any bridge is never a good thing in life or in business. Maybe if I had burned them in my earlier years [+]

Not sure what they are? Here is the easy definition from Wiki: A QR Code is a matrix code (or two-dimensional bar code) created by Japanese corporation Denso-Wave in 1994. The "QR" is derived from "Quick Response", as the creator intended the code to allow its contents to be decoded at high speed. You may have already noticed that some places in your area have started using QR Codes, and if you have not noticed any then stand by because you will. QR Codes are starting to pick up alot in the U.S. but it will be some time before it catches on like it has in Japan and other countries. QR Codes put in simple terms is an instant identification, ad, opportunity, or anything else that you are trying to [+]

Paradigm Shifts for Techs: Customer Service - Part 4 By Derek Iannelli-Smith, IT Strategist, Progressive Integrations, Inc., The birds are singing, your coffee is just the right temperature, and your favorite song is playing on Last.FM. You are working in a software package and all of a sudden, the computer locks up, fades and the top-most window bar says, “Not responding” and it’s the 4th time that has happened today with this particular program. What are you thinking? Maybe you have felt like this guy did? Maybe one more applicable to us techs? It is one of those days at the IT shop, finally, able to catch up on some of the details in the inbox, and one of your fellow employees says, “Can you come here for a minute, my computer is acting weird, and I wanted you to see it before [+]