Paradigm Shift for Techs: Is text/support chat where it needs to be? by Derek R. Iannelli-Smith, 24May10 I fall for it all the time. I think, great, I will jump on this chat support and I will obtain immediate support. Sometimes it works well, but I would also add, that it depends on what you’re trying to accomplish. As a Dell partner, the chat is a nice tease, but inevitably I get texted a phone number to call. I personally would prefer chats in that I can immediately log the correspondence and have the important info I need for accountability. However, I see this option still a long way off from where it needs to be. Here are some chat pet peeves (with vendors like AT&T, Comcast, Dell, HP, Cisco, etc) 1. After I have entered everything in, why does the bloke who finally [+]

Ran across this app and thought I would share. It is based on the Pomodoro Technique.  The concept is you work for 25 minutes straigt on one item. Don't answer the phone, email, message, or go off browsing the internet. When done you can see how much time you used and it will help you "stay on task".  If you are like me you typically have a dozen things going at once. It's very hard to actually "finish" any one thing when you are doing so many. With this little app you might just find you have more time available at the end of the day. The app is called Focus Booster and you can download it for free. Time to do this post "4 minutes" (got a bit sidetracked) Dan ACRBO [+]